Terms & conditions
Cancellations & rescheduling
- Cancel or reschedule: by 9pm the day before.
- Outside that window: no refund and no replacement lesson.
- A heads-up by email or SMS is enough.
- 4-lesson pack: you may reschedule 1 lesson within the 4 weeks.
- 8-lesson pack: you may reschedule 2 lessons within the 4 weeks.
- Exceptions (with proof): technical issues, natural disasters and other emergencies, personal matters.
Late arrivals
- Grace period: 15 min for a 60-min lesson, 10 min for a 45-min lesson. Texting to say you're late does not count once the time is up.
- Technical failure on either side (hardware, software, internet or power): the lesson is rescheduled within the next 2 weeks (within reason, at most ~once a month).
Payment
- Accepted methods: bank transfer and MB WAY.
- All payments are made in advance: pay within 24h of choosing your slot to secure it; otherwise it's released to another student.
- The next month's pack is paid right after the last lesson of the current pack.
- Pre-paid lessons expire after 4 weeks (use them or lose them).
Refunds
- No refunds, except for serious illness with proof.